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Product Support

Please Choose The Topic Suite Your Needs And Following Each Step From The Instruction

 Air XR Auto Pairing / First Time Pairing

 
 

Auto Pairing Process

1. Take out both earbuds

-Red & White blinking 

-Hear "Pairing" notice

2. Turn on Bluetooth in control panel and click "Air-XR_L" to connect

-Hear "connected"

3. Wait for "Ｒ" to send you the pairing request 

-Clicked "Pair" to accept the request

-Click the " headset" in MY DEVICES list to renew as " Air-XR-R" and hear "connected"

 

 
 
 
 
 
 

 Air XR Reset Procedure / Remove Device Record

 
 
 
 
 
 

Clear Device Record 

1. Place both earbuds back to the case

-Red LED turns on around 2s from both earbuds

-If Red LED isn't on, please repeat the 1.

2.Press and holds Both earbuds until White LED on

-White LED turns on around 2s 

-Repeat 2. if the below pairing process isn't working

3. Take out both earbuds and hear "Pairing" notice

-Follow the pairing process when resetting successfully 

 Air XR Factory Reset / Remove Possible Glitch

 
 
 
 

Factory Reset Process

1.Take out both earbuds

2.Tap the control pad 4 times and then 5 times as demonstration from video   

-0.5 break between tapping 4 times and 5 times 

-successfully operated turns on Pink LED

-Make sure to do it on Both side

Smart Pairing Process

Please follow the Video instruction

 
 

 

Air X  Getting Start / Startup Pairing

 

1. Charge First To Unlock Air-X Battery 

2. Turns On Bluetooth Via Your Device.

3. Open The Air-X Case Then Press The Pairing Button.

4. Select To Pair With Air-X 

5. Waits For Another Pairing Request

6.  Good to Go!!Enjoy Your Music!

 

Air X Reset / Remove Possible Glitch


 
 

1. Take Out Both Of Earbuds From The Case.

 

2. Turns Off Both Earbuds By Press &Hold     for 5s until hearing 3 tones.

3. Reset by Press &Hold for 8s until hearing 4 tones.