Customer Support
Contact our customer service to compelete support
Product Support
Please Choose The Topic Suite Your Needs And Following Each Step From The Instruction
Air XR Auto Pairing / First Time Pairing
Auto Pairing Process
1. Take out both earbuds
-Red & White blinking
-Hear "Pairing" notice
2. Turn on Bluetooth in control panel and click "Air-XR_L" to connect
-Hear "connected"
3. Wait for "R" to send you the pairing request
-Clicked "Pair" to accept the request
-Click the " headset" in MY DEVICES list to renew as " Air-XR-R" and hear "connected"
Air XR Reset Procedure / Remove Device Record
Clear Device Record
1. Place both earbuds back to the case
-Red LED turns on around 2s from both earbuds
-If Red LED isn't on, please repeat the 1.
2.Press and holds Both earbuds until White LED on
-White LED turns on around 2s
-Repeat 2. if the below pairing process isn't working
3. Take out both earbuds and hear "Pairing" notice
-Follow the pairing process when resetting successfully
Air XR Factory Reset / Remove Possible Glitch
Factory Reset Process
1.Take out both earbuds
2.Tap the control pad 4 times and then 5 times as demonstration from video
-0.5 break between tapping 4 times and 5 times
-successfully operated turns on Pink LED
-Make sure to do it on Both side
Smart Pairing Process
Please follow the Video instruction
Air X Getting Start / Startup Pairing

1. Charge First To Unlock Air-X Battery

2. Turns On Bluetooth Via Your Device.

3. Open The Air-X Case Then Press The Pairing Button.

4. Select To Pair With Air-X

5. Waits For Another Pairing Request

6. Good to Go!!Enjoy Your Music!
Air X Reset / Remove Possible Glitch

1. Take Out Both Of Earbuds From The Case.

2. Turns Off Both Earbuds By Press &Hold for 5s until hearing 3 tones.

3. Reset by Press &Hold for 8s until hearing 4 tones.